Return & Refund Policy

Last updated: February 12, 2026

Thank you for shopping at MioSecret.
Due to the intimate nature of our products, we follow strict hygiene and safety standards while ensuring fair support for our customers.

1. No Return Policy (Hygiene Protection)

For health, hygiene, and safety reasons, we do not accept returns once an item has been delivered.

This applies to all products, including:

Opened items
Unopened items
Used or unused products

👉 Please carefully review product descriptions before placing your order.

2. Order Cancellation

Before Shipping

Orders can be canceled within 12 hours
A 20% processing fee will be applied

After Shipping

Orders cannot be canceled once shipped
3. Wrong Item Received

If you receive the wrong item:

Do NOT use the product
Take clear photos of the package and item
Contact us within 7 days

📧 Email: [email protected]

✔ We will:

Send a correct replacement
No return required in most cases
4. Damaged or Defective Items

If your item arrives damaged or not functioning properly:

Step 1: Basic Check
Fully charge the device
Follow instructions carefully
Ensure correct assembly
Step 2: Contact Us (within 7 days)

Please provide:

Order number
Description of the issue
Photo or video proof

📧 Email: [email protected]

✔ Resolution Options

After review, we will provide ONE of the following:

Free replacement
Store credit
Partial refund (depending on situation)

👉 No need to return defective items unless requested

5. Missing Items

If an item is missing:

Contact us within 7 days

✔ We will:

Reship the item OR
Provide store credit
6. Out of Stock Items

If an item becomes unavailable:

We will contact you for a replacement option
If no response within 48 hours → automatic refund
7. Chargeback & Abuse Policy

To prevent fraud:

False or abusive claims may be rejected
We reserve the right to deny refunds in case of misuse

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email:[email protected]

By visiting this page on our website: https://shop.jinnia.top/

By phone number: +2352199920